Trading Standards

Here is an Example of a .Gov Job well done!!

Our Congratulations to Guy Pratt and his team at Hertfordshire Trading Standards.


I recently had some bathroom tiles delivered, some of which were broken.

We needed three extra to complete the job.

We contacted the supplier who said that their terms and conditions required notification within 48 hours.

We said Sale of Goods Act, they said 30 days notification, plus they wanted to charge £44 FOR DELIVERY OF SAID TILES.

We contacted Trading Standards, who informed us that under the Consumer Rights Act, They were attempting to Limit our rights, which is an offence, further that there was no time limit for Faulty Goods.


They Contacted the firm’s local Trading Standards who contacted the firm, who have since offerred to refund the delivery costs.

So thank you to Trading Standards!!


Leave a Reply

Your email address will not be published. Required fields are marked *