We make every effort to ensure that all products we sell are as described, of satisfactory quality and fit for purpose.

If you believe that what you have purchased from us does not meet these standards then please contact us within 7 days of delivery by email at accounts@thewelhatchamber.co.uk providing full details of your purchase and what is wrong with your purchase. Also please indicate whether you wish for a refund or for the goods to be replaced.

If you would like a refund we will process your payment within 48 hours

This does not affect you statutory rights.